Account Deletion

If you use the Yemame Reserve customer app to book appointments, you can delete your account directly from the app:

• Open the Yemame Reserve app and go to Profile
• Tap Settings, then Account
• Tap Delete Account
• Confirm the deletion when prompted
• Your profile, saved businesses and booking history will be removed

Business owners can request deletion of their business account and all associated data:

• Sign in to your dashboard and open Settings
• Use the account deletion option, or contact us on WhatsApp to request deletion
• We will verify the request and permanently delete your business, all associated branches, staff, services and customer records

When an account is deleted, we permanently remove:

• Your profile and login credentials
• Business, branch, service and staff records
• Bookings, customer lists and attendance history
• Any remaining SMS credit balances (these are non-refundable)

We may retain a limited set of records where required by law or for legitimate purposes such as fraud prevention and financial record-keeping. These records are kept securely and are not used for any other purpose.

If you have any trouble deleting your account, reach out on WhatsApp at +233 55 976 0063 and our team will assist you.